Support Center & FAQs

Back to home

Support Center & FAQs

Fitness and Wellness Partners

Fitness and Wellness Partners

If you are a studio or gym partner on our network, please click here.

How to Accept Users

I just got my first reservation from FitOn Health (formerly Peerfit), can you remind me of the process?

I just got my first membership from FitOn Health (formerly Peerfit), can you remind me of the process?

A user is having trouble reserving classes or purchasing a membership through your platform, how can I help them?

Can users purchase more credits if they don’t have enough sponsor-provided credits for a class or membership?

Managing Your Account

My facility has special requirements, how will a user know?

Getting Paid

A user no-showed / late cancelled. Am I still reimbursed?

Why did I receive a prorated amount for a users’ membership?

We share members through Medicare Advantage and Supplement Plans, how do I get paid?

I submit utilization for reimbursement, how do I make corrections to my return report?

I submit utilization for reimbursement and I missed the deadline, what do I do?

I submit utilization for reimbursement and I haven't received it yet, when will I get paid?

See more

Facilities Using Mindbody

I accidentally deleted our Mindbody pricing option, how do I add it back?

I use Mindbody but I never signed an agreement with FitOn Health (formerly Peerfit).

I'm moving away from Mindbody, what do I do?